Who We Are

  • Mission

NRLTCSI provides care and services to persons to live their lives fully, directed by their individual choices, in a home-like environment. We provide long-term care, assisted living, and community support services. We nurture a sense of community, where friends and family are welcomed.

Putting Residents First
Residents and staff in dining room.


NRLTCSI is a caring community where a person can experience exceptional care and services and fell they matter, every day.


  • Community
  • Quality and Safety
  • Respect
  • Stewardship
  • Growth

Our Mission, Vision and Values are part of NRLTCC’s Strategic Plan below.

2023-2026 Strategic Plan

Quality Improvement Plan

Accountability Agreements

L-SAA Agreement

M-SAA Agreement

Accessibility Legislation and Compliance

NRLTCC is working to ensure that we provide goods, services and facilities to all resident and clients, including people with disabilities, in accordance with the principles of dignity, independence and equal opportunity.

Accessibility Plan
Accessibility Policy

Notice of Temporary Service Disruption

NRLTCC is committed to providing notice when facilities, services or access to services, that could affect people with disabilities, are temporarily disrupted.

Some examples of services or access to services being disrupted includes, but not limited to:

  • Building being closed
  • Elevator being out of order
  • Power-operated doors not working
  • Accessible entrances, washrooms and transportation corridors (sidewalks, walkways, trails, roads, etc) not being available.

In the event of a temporary service disruption should occur, a notice of temporary service disruption will be provided here. For planned disruptions, notice will be provided within a reasonable time in advance. For unplanned disruptions, notice will be provided as soon as possible.

Fire Safety Plan 2022


North Renfrew Long-Term Care Services Inc. respects the privacy and personal information of all residents and clients.  Personal Health Information is important in allowing the North Renfrew Long-Term Care Centre to provide residents and clients with better services.  We will obtain consent to collect, use and share personal health information with other Health Service Providers who are involved in resident/client care.

Residents Bill of Rights

visitor policy (2)

Ministry toll-free number for making complaints- 1-866-434-0144


There is no smoking in or on NRLTCC property in compliance with Ontario Legislation and Town of Deep River bylaws.